Billing Terms and Conditions
These Billing Terms & Conditions (“Billing Terms”) explain how payments, charges, and billing-related matters are handled when you make a purchase from Riley Grove through www.rileygrove.com.
By placing an order on our website, you agree to these Billing Terms.
1. Accepted Payment Methods
Riley Grove accepts secure payments through trusted third-party payment processors. Accepted payment methods may include:
• Credit and debit cards (Visa, Mastercard, American Express, Discover)
• Digital payment methods displayed at checkout (such as PayPal, Apple Pay, Google Pay)
Available payment options are shown during checkout and may vary by location.
2. Payment Authorization
By submitting payment information, you:
• Confirm that you are authorized to use the selected payment method
• Authorize Riley Grove to charge the total order amount, including applicable taxes and shipping fees
• Agree that payment will be processed at the time the order is placed
Orders will not be processed until payment authorization is successfully completed.
3. Pricing & Currency
• All prices are displayed in the currency shown on the website
• Prices are subject to change without prior notice
• Promotional prices or discounts are valid only for the stated time period
The final charged amount is shown at checkout before payment is completed.
4. Taxes & Duties
Applicable sales tax, VAT, or other government-required taxes are calculated and displayed at checkout, where required by law.
For international orders:
• Customs duties, import taxes, and fees may apply
• These charges are not included in product prices or shipping fees
• Customers are responsible for any such charges imposed by their local authorities
5. Billing Information Accuracy
You agree to provide accurate, current, and complete billing information, including:
• Full name
• Billing address
• Valid payment details
Failure to provide accurate information may result in order delays, cancellation, or inability to process your order.
6. Failed or Declined Payments
If a payment is declined or fails:
• The order may be canceled automatically
• You may be asked to provide an alternative payment method
• Riley Grove is not responsible for bank or payment provider errors
Any fees charged by your bank or payment provider are your responsibility.
7. Billing Errors & Disputes
If you believe there has been a billing error or unauthorized charge, please contact us immediately.
Email: support@rileygrove.com
Include:
• Order number
• Description of the issue
• Relevant documentation, if available
We will investigate and respond promptly.
8. Chargebacks & Fraud Prevention
To prevent fraud and abuse:
• Riley Grove monitors transactions for suspicious activity
• Orders may be delayed or canceled if fraud is suspected
Unauthorized chargebacks may result in:
• Order cancellation
• Account restrictions
• Denial of future purchases
Customers are encouraged to contact us before initiating a chargeback so we can resolve the issue directly.
9. Refunds
Refunds are handled in accordance with our Return & Refund Policy.
• Approved refunds are issued to the original payment method
• Processing times may vary depending on your bank or payment provider
Shipping fees are non-refundable unless otherwise stated.
10. Subscription or Recurring Charges (If Applicable)
If your purchase includes a subscription or recurring billing:
• The billing frequency and amount will be clearly disclosed before checkout
• You may cancel future billing according to the subscription terms provided
If you do not offer subscriptions, this section may be removed.
11. Changes to Billing Terms
Riley Grove reserves the right to update or modify these Billing Terms at any time.
Changes will be effective immediately upon posting on this page.
Continued use of the Site constitutes acceptance of the updated terms.
Contact Information
For any questions about above, please contact us at:
Business Information
Store Name: Riley Grove
Riley Grove Primary Address: 7301 Shallford Rd, Mississauga, ON L4T2P8 Canada
Secondary Address: 2803 Philadelphia Pike, Suite B #1286, Claymont, DE 19703, United States
(These addresses are used for administrative and customer support purposes only and are not retail storefronts.)
Email: support@rileygrove.com
Phone: +14375-390-926
Customer support time: Monday to Friday: 9:00 AM – 5:00 PM (EST)