Terms of service
These Terms of Service (“Terms”) govern your use of the website www.rileygrove.com (the “Site”) and the purchase of products from Riley Grove. By accessing our Site or placing an order, you agree to be bound by these Terms.
If you do not agree with any part of these Terms, please do not use our Site.
1. Business Information
This website is operated by Riley Grove, an independent online retail business.
Contact Information:
Email: support@rileygrove.com
Phone: +1 4375-390-926
Business Address:
Riley Grove
Address (Primary): 7301 Shallford Rd, Mississauga, ON L4T2P8 Canada
Address (Secondary): 2803 Philadelphia Pike, Suite B #1286, Claymont, DE 19703, United States
Customer support time: Monday to Friday: 9:00 AM – 5:00 PM (EST)
2. Eligibility & Use of the Site
By using this Site, you confirm that:
• You are at least the age of majority in your jurisdiction
• You are legally capable of entering a binding agreement
• You will not use our products or Site for illegal or unauthorized purposes
Any violation of these Terms may result in termination of access.
3. Products & Availability
We strive to display accurate product information, including descriptions, images, and pricing. However:
• Product availability is subject to change without notice
• Colors or appearance may vary due to device settings
• We reserve the right to limit or refuse orders at our discretion
We do not guarantee that all products will always be in stock.
4. Pricing & Payment
All prices are displayed in the currency shown on the Site.
• Prices are subject to change without notice
• Applicable taxes and shipping fees are calculated at checkout
• Payment must be completed at the time of purchase
We accept secure payment methods processed through trusted third-party payment providers. We do not store full payment details on our servers.
5. Order Acceptance & Cancellation
Your order is considered accepted once you receive an order confirmation email.
• Orders may be canceled within 12 hours of purchase if not yet processed or shipped
• Once shipped, orders cannot be canceled and must follow our Return & Refund Policy
We reserve the right to refuse or cancel any order due to suspected fraud, pricing errors, or inventory issues.
6. Shipping & Delivery
Shipping timelines, costs, and delivery estimates are outlined in our Shipping Policy.
Delivery times are estimates only and not guaranteed.
Riley Grove is not responsible for delays caused by carriers, customs, or factors beyond our control.
7. Returns & Refunds
Returns, refunds, and eligibility requirements are governed by our Return & Refund Policy, which forms part of these Terms.
By placing an order, you agree to the conditions outlined in that policy.
8. Intellectual Property
All content on this Site, including text, images, logos, graphics, and designs, is the property of Riley Grove or its content suppliers and is protected by applicable intellectual property laws.
You may not reproduce, distribute, or exploit any content without prior written consent.
9. Third-Party Services & Links
Our Site may include links to third-party websites or services.
We are not responsible for the content, accuracy, or practices of third-party sites.
Use of third-party services is at your own risk and subject to their terms.
10. Limitation of Liability
To the fullest extent permitted by law, Riley Grove shall not be liable for:
• Indirect, incidental, or consequential damages
• Losses resulting from use or inability to use our Site
• Delays or service interruptions beyond our control
Our total liability shall not exceed the amount paid for the product in question.
11. Indemnification
You agree to indemnify and hold harmless Riley Grove from any claims, damages, or expenses arising from:
• Your breach of these Terms
• Your misuse of the Site
• Violation of any applicable laws
12. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which Riley Grove operates, without regard to conflict of law principles.
13. Changes to Terms
We reserve the right to update or modify these Terms at any time.
Changes will be effective immediately upon posting on this page.
Your continued use of the Site constitutes acceptance of the updated Terms.
14. Contact Information
If you have questions about these Terms, please contact us:
Business Information
Legal business name: 15444489 Canada Inc.
Address: 269 Equestrian way Cambridge, ON N3E 0C7Canada