FAQ
Welcome to the Riley Grove Frequently Asked Questions (FAQ) Page.
We’re here to answer your questions and ensure you have the best shopping experience. If you need further assistance, please don’t hesitate to contact us at support@rileygrove.com
Orders & Payments
How do I place an order?
Simply browse our website, add items to your cart, and proceed to checkout. You will receive an order confirmation email once your purchase is successfully completed.
What payment methods do you accept?
We accept secure payments through trusted third-party processors. Available payment methods may include major credit and debit cards as well as digital payment options shown at checkout.
Can I cancel or change my order?
Orders may be canceled or modified within 12 hours of purchase, provided the order has not already been processed or shipped.
Once an order has shipped, it cannot be canceled and must follow our Return & Refund Policy.
Shipping
Where do you ship?
We currently ship to:
• United States
• Canada
Shipping availability may vary by product and location.
How long does shipping take?
Estimated delivery times after shipment are:
United States: 7-11 business days
Canada: 9–13 business day
Delivery times are estimates and may vary due to carrier delays, customs processing, or other factors outside our control.
How much does shipping cost?
Shipping costs are calculated and displayed clearly at checkout before payment, in compliance with Google Merchant Center policies.
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United States: Flat rate of $5.99 USD
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Canada: Flat rate of $5.99 USD
IMPORTANT SHIPPING & PROMOTION NOTICE
Any applicable shipping fees, promotions, discounts, or free-shipping offers apply ONLY to product prices and DO NOT affect shipping costs unless explicitly stated at checkout. All final prices, discounts, and shipping charges are clearly displayed before payment confirmation. All final costs are clearly shown to customers before order confirmation.
Will I receive tracking information?
Yes. Once your order ships, you will receive a shipping confirmation email with a tracking number. Tracking updates may take 24–48 hours to appear.
Returns & Refunds
What is your return policy?
We accept returns within 14 days of delivery, provided the item is unused, unworn, and in its original condition.
Full details are available in our Return & Refund Policy.
Are there any non-returnable items?
Yes. The following items are non-returnable:
• Final sale items
• Gift cards
• Digital products
Non-returnable items are clearly marked on the product page.
How do I start a return?
To initiate a return, please contact us at support@rileygrove.com with your order number and reason for return. Returns sent without prior approval may not be accepted.
When will I receive my refund?
Approved refunds are processed within 7 business days after we receive and inspect the returned item. Refunds are issued to the original payment method.
Product Information
Are your product descriptions accurate?
We make every effort to provide accurate product descriptions and images. However, slight variations may occur due to manufacturing differences or screen settings.
Do you restock sold-out items?
Some products may be restocked, while others may be discontinued. Availability is subject to change without notice.
Billing & Taxes
Will I be charged taxes?
Applicable taxes are calculated and displayed at checkout where required by law.
For international orders, customs duties or import taxes may apply and are the customer’s responsibility.
What should I do if there is a billing issue?
If you notice a billing error or have a payment concern, please contact us immediately at support@rileygrove.com so we can assist you.
Security & Privacy
Is my personal information safe?
Yes. We use industry-standard security measures, including SSL encryption, to protect your personal data. For more details, please review our Privacy Policy.
Contact Information
How can I contact Riley Grove?
If you have any questions or need assistance, please contact us:
Email: support@rileygrove.com
Phone: +1 4375-390-926
Business Address:
Riley Grove
Address (Primary): 7301 Shallford Rd, Mississauga, ON L4T2P8 Canada
Address (Secondary): 2803 Philadelphia Pike, Suite B #1286, Claymont, DE 19703, United States
Business Information
Store Name: Riley Grove
Riley Grove Primary Address: 7301 Shallford Rd, Mississauga, ON L4T2P8 Canada
Secondary Address: 2803 Philadelphia Pike, Suite B #1286, Claymont, DE 19703, United States
(These addresses are used for administrative and customer support purposes only and are not retail storefronts.)
Email: support@rileygrove.com
Phone: +14375-390-926
Customer support time: Monday to Friday: 9:00 AM – 5:00 PM (EST)