Shipping policy

At Riley Grove, we are committed to providing clear, accurate, and transparent shipping information in accordance with Google Merchant Center requirements and customer best practices. Please review this policy carefully before placing an order.

Order Processing Time

  • All orders are processed within 1–3 business days (excluding weekends and public holidays) after payment confirmation.

  • During peak seasons, promotions, or unforeseen circumstances, processing times may be extended. Customers will be notified if delays occur.

  • Orders are not shipped or delivered on weekends or public holidays.

Shipping Origin


At Riley Grove products are sourced from international manufacturing and fulfillment partners.

Depending on the product, orders may be manufactured and shipped from overseas fulfillment centers, including outside of United states and Canada, such as Asia.


Shipping Destinations

We currently ship to the following destinations:

  • United States

  • Canada

Shipping availability may vary by product. Any destination limitations will be clearly stated on the product page or at checkout.

Shipping Methods & Carriers

Orders are shipped using reputable third‑party carriers, which may include but are not limited to:

  • USPS

  • UPS

  • FedEx

  • Canada Post

  • Other local or international courier services

Carrier selection depends on destination, package size, and shipping method chosen at checkout.

Estimated Delivery Times

Estimated delivery times begin after order processing and are shown at checkout and/or on the product page.

  • United States: 7–11 business days

  • Canada: 9–13 business days

Please note:

  • Delivery times are estimates, not guarantees.

  • Delays may occur due to carrier issues, customs clearance, weather conditions, or peak shipping periods.

Shipping Costs

Shipping costs are calculated and displayed clearly at checkout before payment, in compliance with Google Merchant Center policies.

  • United States: Flat rate of $5.99 USD

  • Canada: Flat rate of $5.99 USD

IMPORTANT SHIPPING & PROMOTION NOTICE

EARLY CHRISTMAS SALE IS NOW ON – TAKE UP TO 70% OFF (ENDING SOON!)

Any applicable shipping fees, promotions, discounts, or free-shipping offers apply ONLY to product prices and DO NOT affect shipping costs unless explicitly stated at checkout. All final prices, discounts, and shipping charges are clearly displayed before payment confirmation. All final costs are clearly shown to customers before order confirmation.

Customs, Duties & Taxes (International Orders)

For shipments to Canada or other international destinations:

  • Customs duties, import taxes, and fees may apply.

  • These charges are not included in the product price or shipping fee unless explicitly stated.

  • Customers are responsible for all customs‑related charges imposed by their local authorities.

Riley Grove is not responsible for delays caused by customs processing.

Order Tracking

  • Once your order has shipped, you will receive a shipping confirmation email with tracking information.

  • Tracking details may take 24–48 hours to become active after shipment.

Incorrect Address & Delivery Issues

Customers are responsible for providing accurate and complete shipping information.

Riley Grove is not responsible for:

  • Orders delayed or lost due to incorrect or incomplete addresses

  • Failed deliveries caused by unavailable recipients

If an order is returned due to an incorrect address, additional shipping fees may apply for reshipment.

Lost or Delayed Shipments

If your order appears lost or significantly delayed:

  • Contact our support team within 7 days of the expected delivery date.

  • We will work with the carrier to investigate the issue.

Resolutions (replacement or refund) will be handled in accordance with our Return & Refund Policy.

Contact Information

For shipping‑related questions or support, please contact us:

Email: support@rileygrove.com
Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)

Business Name: Riley Grove
Registered Address (Primary): 7301 Shallford Rd Mississauga ON L4T2P8 Canada
Secondary Address: 2800 Philadelphia Pike, Suite B #1246, Claymont, DE 19703, United States

 

 

11. Policy Updates

Riley Grove reserves the right to update or modify this Shipping Policy at any time. Changes will be posted on this page and take effect immediately.

We encourage customers to review this policy before completing a purchase.

 

 

Contact Information

If you need more information, feel free to contact our customer support team at:
support@rileygrove.com

For any questions about above, please contact us at:

Business Information

Store Name: Riley Grove

Riley Grove Primary Address: 7301 Shallford Rd, Mississauga, ON L4T2P8 Canada

Secondary Address: 2803 Philadelphia Pike, Suite B #1286, Claymont, DE 19703, United States

(These addresses are used for administrative and customer support purposes only and are not retail storefronts.)


Email: support@rileygrove.com
Phone: +14375-390-926

Customer support time: Monday to Friday: 9:00 AM – 5:00 PM (EST)